Term of use

“www.fanjewellery.com” is an online store selling products and services over the Internet (hereinafter referred to as “online store” or “website”)
You can contact the COMPANY through the contact form located on the main page of the online store and on the telephone line of the online store: +302130401580, +306908673265
The following terms and conditions will apply to the use of the online store under the Fanjewellery brand which can be found at www.fanjewellery.com. Any user who enters and trades or uses the services of the online store (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting only the store or places and orders and sells products and agrees and accepts unconditionally the following terms and conditions set forth herein as well as the terms and conditions and the disclaimer clauses contained in the sections entitled “Order Procedure”, “Payment Methods” and “Refund Policy” (all hereinafter referred to as the “terms of use and operation” which you are invited to read, using the relevant links at the bottom of the main page of the store, before any transaction with the online store), without exception. If a user does not agree with these terms, procedures and policies, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the online store services.
Terms of use
The COMPANY reserves the right to freely modify or revise the terms and conditions of use of the online store and transactions from it, whenever it deems necessary and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
The information included in the online store
The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, takes care of the accuracy of the other information with the terms and reservations it expresses in the terms of use and operation of the online store. The COMPANY is not responsible and is not bound by entries of information or data made by mistake/inadvertence during the common experience and is entitled to correct them whenever it realizes their existence. Customers are informed that product information and specifications are available directly from suppliers. The COMPANY in case of an error in the misrepresentation of this information of the suppliers, is not bound and not responsible, but undertakes, as soon as the error is identified, to take the necessary actions for the correction.
Limitation of Liability
The COMPANY in the context of its transactions from the online store pays based on good faith, every effort for the good execution of transactions. The COMPANY declares that it is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders based on the terms of use and operation of the online store, as well as from non-execution or delay in their execution, for any reason.
The COMPANY ensures the continuous, regular computer information of the availability of the products and services of the online store. Preliminarily states that due to the time required to update the system, as well as due to occasional inadvertent error, it is possible that the indication of the availability of a product/service is not, despite its efforts, accurate at the time a customer checks a product/service or attempt to order. It is also possible, in products of increased demand such as products on offer, the availability to change as long as the customer keeps the product in his “basket” and before sending an order and it is accepted by the Company or also a product appears for some time (between successive system updates) available while already exhausted. Also, despite the diligence shown, the COMPANY can not exclude the case that products marked “available on request” or “expected soon” or other similar wording indicating that delivery is expected from a supplier, are not finally delivered by our supplier for reasons concerning only him or delivered late. Each visitor or customer acknowledges and accepts the above assumptions and only under this condition proceeds to order or transaction. For these reasons, the COMPANY does not guarantee the absence of error or failure in the indication of the availability of products/services as it appears in the online store but is committed, in the context of good faith, in case an order is placed and the indication of availability is for any reason inaccurate for the above reasons or changed, to inform the interested customer by proposing alternatives (longer wait for receipt of the product if he agrees, purchase of another product, cancellation of an order, etc.). In this case, the COMPANY is not subject to any further obligations or responsibilities. The online store provides its content regarding products and services (eg information, names, photos, illustrations), “as is”, as received by suppliers. If the COMPANY has brought to the attention of the customers the above, which are basic conditions for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or negative, which is indicative and not restrictive, divisive and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party due to product information, availability indication, operation or not and/or the use of the website and/or the inability to provide services and/or products and/or information available through it and/or any unauthorized interference by third parties with product/service information and/or information available through it.
Force Majeure – Events outside the business control of the COMPANY
The COMPANY states that in the fulfilment of all the commitments undertaken based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to conditions of force majeure or when the delay is due to an event beyond its business control. Companies, such as earthquakes, extreme weather events, pandemics (indicatively the COVID 19 pandemic, etc.), attitudes, uprisings, decisions of competent authorities that restrict the activity of those involved in the execution of orders and sales of agencies and services, cancellation of execution by order supplier of the COMPANY through no fault of the COMPANY etc. THE COMPANY will make every effort to better serve customers but bears no responsibility for delays or temporary inability to meet its obligations for the above reasons.
Extraordinary circumstances of force majeure are likely to complicate and cause delays in the ability of customers to communicate with the COMPANY by telephone or through the contact form of the online store. The COMPANY is committed even in conditions of force majeure to receive and manage customer communications in order of time priority.